SHIPPING POLICY

 

We use USPS and UPS shipping. Shipping is FREE if your order is over $200. Items are processed with 3 business days and shipped out within 2 BUSINESS days (Tuesday-Friday) after the order is received it can take up to 2-5 business days to be delivered. Shipping times are estimated and are not guaranteed, as there may be delays due to the holidays, and or bad weather. Express shipping is the only guaranteed service we provide. Domestic orders above $250 will be sent with signature confirmation automatically for security purposes.
TRACKING POLICYTRACKING- Since our Dollz will receive tracking information via email when the label is created, tracking information is not available right at the moment of purchase and can take up to 48-72hrs to receive it. Also, Lost/Stolen Packages We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.Or UPS at 800) 742-5877