Eligible Items must be sent back to Fashion Dollz Boutique within 7 Business days of the dollz receiving the package. Eligible items will ONLY be accepted for store credit. NO REFUNDS will be given unless the item is not in stock at the moment of purchase in which case, we will contact our dollz to inform them via email. Returned items must be unworn and unwashed (free of any stains, makeup, deodorant and wear) with all Fashion Dollz Boutique product tags attached.
All POST OP supplies are NON-REFUNDABLE/NON-EXCHANGEABLE. Please ship items back including your name, email, phone number, and address inside the package. Defective items must be reported within 24 hours of the package being delivered, if not reported within that time frame we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Once an order has been placed it cannot be cancelled. When returned packages arrive at our facilities, it usually takes 10-12 business days to process your store credit. Once your return has been processed, you'll be issued a store credit in the form of a Coupon code via email. PLEASE KEEP YOUR RETURN PACKAGE TRACKING, we will only issue credit for packages if dollz provide tracking information and shows delivered to our address. Dollz have claimed they have returned packages but have no proof the item was sent back, therefore for my dollz security and ours, we require proof in the form of a tracking number.NO EXCEPTIONS, return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the dollz at the time of delivery or returned due to an "UN-deliverable address. The dollz will also cover any redelivery costs. NON-RETURNABLE, NO EXCEPTIONS All items found in the sale category, accessories, swimwear or bodysuits are non-returnable. Return Address : P O BOX 8670 Orange Park FL, 32003